Last updated: 23 October 2026
1. About this privacy policy
This privacy policy explains how BodyWitness collects, uses and protects personal information when you visit bodywitness.com, contact BodyWitness, submit a form, request an appointment or provide feedback.
BodyWitness is based in Basildon, Essex, UK.
For privacy questions, contact:
2. Information BodyWitness may collect
Depending on how you contact BodyWitness, information may include:
Your name
Email address
Telephone number, if you provide it
Preferred appointment date and time
Selected session
Booking information
Payment reference and payment status
Location information when requesting a travel session
Messages and questions
Feedback and testimonials
Basic technical information about website use
Please do not send confidential medical information or highly personal information through the contact form or ordinary email.
3. How information is used
BodyWitness may use your information to:
Respond to enquiries
Arrange appointments
Send booking information
Send payment instructions
Confirm, change or cancel appointments
Verify bank-transfer payments
Provide requested services
Respond to feedback
Request permission to publish a testimonial
Maintain business and accounting records
Improve the website and client experience
Meet legal obligations
Protect BodyWitness and clients from misuse or fraud
BodyWitness does not sell personal information.
4. Booking information
Appointment requests are submitted through the website booking calendar.
The booking system may process information such as your name, email address, selected session and appointment time.
The booking calendar is used to request appointments. It does not take online card payments.
5. Bank-transfer payments
Payments are made by bank transfer.
BodyWitness does not collect:
Online-banking passwords
Banking login details
Card security codes
Card numbers through the website
BodyWitness may keep the payment reference, payment status and appropriate business records.
6. Payment arrangements
BodyWitness does not currently use PayPal, Stripe or another online payment gateway.
Payment instructions are provided directly to customers for manual bank transfer.
Payment must be received within 24 hours of booking to secure the appointment.
7. Feedback and testimonials
Feedback is reviewed privately before publication.
A testimonial will only be published if permission has been given.
You may choose whether your name appears as:
Full name
First name only
Initials
Anonymous
Private only
You may withdraw permission for future use by contacting:
8. Sharing information
Information may be processed by service providers needed to operate the website, email forms and appointment system.
BodyWitness does not share information unnecessarily and does not sell client information.
Information may also be shared where required by law or where necessary to protect safety or prevent fraud.
9. How long information is kept
Information is kept only for as long as reasonably necessary for the purpose for which it was collected, including business, accounting, legal and complaint-handling requirements.
10. Your rights
Depending on the circumstances, you may have rights to:
Ask for a copy of your personal information
Ask for inaccurate information to be corrected
Ask for information to be deleted
Ask for processing to be restricted
Object to certain processing
Withdraw consent where processing is based on consent
Complain to the Information Commissioner’s Office
To make a privacy request, contact:
11. Cookies
The website may use essential cookies and may use analytics or embedded third-party content if these features are enabled.
Any non-essential cookies should be explained and handled in accordance with applicable requirements.
12. Policy updates
This policy may be updated from time to time. The latest version will be published on this page with its update date.
Privacy Policy
BodyWitness
You deserve to feel held, too.
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